Production support is the procedure of backing up the IT systems and applications which are presently used by the end users. A production support person or a team holds the responsibility of receiving occurrences and requests from end-users, investigating these and either replying to the end user with a perfect solution or raising it to the other teams. These teams might include developers, system engineers and database administrators.
- To give pro active alerts
- To fix issues permanently
- To supply status updates
- To submit both operational and performance reports
- To keep up a detailed standard operating procedure