Production support is the procedure of backing up the IT systems and applications which are presently used by the end users. A production support person or a team holds the responsibility of receiving occurrences and requests from end-users, investigating these and either replying to the end user with a perfect solution or raising it to the other teams. These teams might include developers, system engineers and database administrators.

Importance

  • To give pro active alerts
  • To fix issues permanently
  • To supply status updates
  • To submit both operational and performance reports
  • To keep up a detailed standard operating procedure

 

 

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